1. Introduction

Welcome to Luxerova ("we," "our," or "us"). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for membership
• Contact us through our website
• Subscribe to our newsletter
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth (to verify legal gambling age)
• Payment information (securely processed through encrypted channels)
• Preferences and special requests related to your stay

2.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser, such as:

• IP address
• Browser type and version
• Pages you visit and time spent
• Device information

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and confirming your reservations
• Managing your membership account
• Providing customer service and responding to inquiries
• Personalizing your experience and offering tailored promotions
• Improving our website and services
• Sending newsletters and marketing communications (if you've opted in)
• Complying with legal obligations related to gambling regulations

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect additional information. These technologies help us understand how visitors use our site, remember your preferences, and provide personalized content.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Sharing Your Information

We may share your personal information with:

• Service providers who assist us in operating our website and business
• Regulatory authorities when required by law
• Third-party payment processors (for transaction purposes only)

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer technology, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your information
• Right to opt-out of marketing communications
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +1 (800) LUXEROVA
Mail: Privacy Officer, Luxerova, Snow Peak Drive, Alpine Heights