Welcome to Luxerova Alpine Casino Lodge ("Luxerova," "we," "our," or "us"). By accessing or using our website, making reservations, or utilizing our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
These Terms and Conditions constitute a legally binding agreement between you and Luxerova. If you do not agree with any part of these terms, please do not use our services or website.
Throughout these Terms and Conditions, the following terms shall have the meanings assigned to them:
All reservations are subject to availability and confirmation. We reserve the right to refuse any reservation request at our discretion.
A valid credit card is required to secure all reservations. Depending on the reservation type, season, and duration, a deposit may be required at the time of booking.
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Cash payments are accepted upon check-in or for services rendered during your stay.
All rates are quoted in US dollars and are subject to applicable local taxes and resort fees. Rates are per room, per night based on single or double occupancy unless otherwise specified.
Our cancellation policy varies depending on the type of reservation, season, and special events. Please refer to our Cancellation Policy for detailed information.
In the event of severe winter weather conditions that result in official road closures or travel advisories issued by local authorities, we may offer modified cancellation terms. Documentation of travel restrictions may be required.
Standard check-in time is 4:00 PM. Early check-in may be available based on occupancy but cannot be guaranteed.
Standard check-out time is 11:00 AM. Late check-out may be available for an additional fee and must be arranged with the front desk at least 24 hours in advance.
All guests must present a valid government-issued photo ID and a credit card in their name at check-in. The credit card holder must be present at check-in.
Guests are expected to conduct themselves in a manner that respects the comfort and safety of other guests and staff. Luxerova reserves the right to refuse service or accommodations to any person who, in the opinion of management, is under the influence of alcohol or drugs, or who displays inappropriate behavior.
Quiet hours are enforced from 10:00 PM to 8:00 AM. Excessive noise at any time that disturbs other guests may result in eviction without refund.
Guests will be held responsible for any damage to Luxerova property caused by negligence, recklessness, or intentional acts. The cost of repairs or replacement will be charged to the guest's account.
All guests must be at least 21 years of age to enter the casino floor or participate in any gaming activities. Valid photo identification is required and will be checked by security personnel.
Luxerova is committed to promoting responsible gaming. Please refer to our Responsible Gaming Policy for information on our practices and resources available to guests.
All gaming activities at Luxerova comply with applicable state and local regulations. We reserve the right to refuse service to anyone who violates gaming rules or engages in suspicious activity.
Luxerova shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services or facilities, except in cases of gross negligence or willful misconduct.
While we take reasonable precautions to ensure the security of our premises, Luxerova is not responsible for loss, theft, or damage to guests' personal property. We recommend using the in-room safes provided and obtaining appropriate travel insurance.
Participation in recreational activities, whether on or off Luxerova premises, is at the guest's own risk. This includes skiing, snowboarding, hiking, and other outdoor activities.
Information collected from guests is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Luxerova reserves the right to modify these Terms and Conditions at any time without prior notice. The current version will be posted on our website, and the "Last Updated" date will be revised accordingly.
Continued use of our services after any modifications indicates your acceptance of the updated terms.
If you have questions or concerns about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +1 (800) LUXEROVA
Mail: Legal Department, Luxerova, Snow Peak Drive, Alpine Heights